AUSTRAROMA
Australian Essential Oils, Preservative Free Cosmetics,
Authentic Australian Art Aroma Accessories
Manufacturer, supplier, and exporter
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Australia, Sydney
BRINGING YOU

THE SECRETS

OF AUSTRALIAN NATURE
SHOP

BUY SKIN CARE      BUY ESSENTIAL OILS
Retail and small bulk: Buy instantly from Austraroma on-line shop. Please read our shop terms and conditions below on this page.
Some products are available through Austraroma ebay store at http://stores.ebay.com.au/AUSTRAROMA
Contracts and large bulk orders: mail to sales@austraroma.com.au
Austraroma return policy:  Money back guarantee if the products are not as described. Item must not be used and
be returned within 14 Days. Buyer pays all shipping and handling costs. Refund will be given as: Money Back.
Payment and shipment terms vary for Australian and International customers and may vary on individual items.
Below we describe our terms and conditions in details for International and Australian customers separately.
TERMS AND CONDITIONS FOR
AUSTRALIAN CUSTOMERS:
We are proud to sell the top quality Austraroma products
directly to Australian customers at very affordable prices.
Some auction prices in our on-line shop may be below
the nominal cost of the product to attract attention of our
potential customers.

Payment methods: We accept direct deposit
to the Bank, personal cheques, bank cheques, money
orders, PayPal.
Payment by credit cards is accepted via Paypal.
For more information about Paypal visit  www.paypal.com

GST and hidden costs: All our prices are
GST inclusive. There are no hidden costs. Prices in
Austraroma Internet shop are delivery, insurance, and
packaging fees inclusive for Australian customers.

Postage and insurance:  To insure fast
and reliable shipping service we send all parcels by
Registered Post and insured for up to AUD 100.00. The
final TOTAL price to pay consists of product price +
postage costs. Most of the items in Austraroma eBay
shop are postage cost inclusive. If you buying the item
with postage, stated separately, please note:
Postage cost always exceed the Australian Post fee,
attached to the parcel, because it also includes the cost of
a registered Post stamp (insurance) and padded bag (or
shipping box).

When possible, we send the parcel on  the same
business day (allow 3 business days) upon receipt of
payment and email the  Registered Post number to the
customer immediately after the parcel is sent out. Please
note that we are not directly liable for any items that are
lost in the post, but if does occur, we will work in
conjunction with our customer, and help to
investigate/track/find or get a refund from the  insurance if
any Registered Post item are lost on their journey.

We pay extra attention to packaging. Australian Aboriginal
Art OIL BURNERS are wrapped properly in bubble wrap
and then packed in individual corrugated carton boxes;
essential oils in quantity 1-5 we pack in small bags and
then – in an Australia Post Padded bag; essential oils in
quantity 6, 12, 18 etc are packed in 6 Bottle
storage/shipping cartons. All essential oils are sealed
and double checked before shipping.
 TERMS AND CONDITIONS FOR
INTERNATIONAL CUSTOMERS:
AUSTRAROMA is an export oriented business, which specialises in a
delightful range of rare Australian essential oils that we source directly
from different Australian plantations and Australian wild bushes. We like
to make your business or aromatherapy experience successful, and
offer low risk comfortable systems of payments and delivery to our
customers.
Payment methods: For retail and small bulk transactions
(up to $A 1,000  orders) we only accept PayPal as it is the most
comfortable (simply FAST), reliable (Paypal team is an independent
intermediate party involved to double check every transaction), and cost
effective (no entry and exit Bank fees, and no currency conversion Bank
fees ) method for both parties.
Store ship-to locations: Worldwide. We ship with
confidence to the USA.
Sales taxes and hidden costs: There are no
additional Australian taxes and no hidden costs in our shipping prices.
Customs declaration and Insurance forms processing fees are
included in the final Postage and handling fee. The final TOTAL price to
pay consists on product price + shipment + insurance costs +
packaging and handling fee. However, depending on country, you may
be required by your local authorities to pay customs (and other) taxes for
some imported items. If you are not sure, we recommend you to double
check this issue and find out all additional requirements for the import
of essential oils and especially Aboriginal art beforehand.
Postage and insurance:  Mostly we ship products via
Australia Post www.auspost.com.au  as air mail parcel, registered post
parcel, Express post, EMS (International express courier). Some
essential oils need to be shipped via FedEx  www.fedex.com.au  
Australia national FedEx line at 132 610 (extension 5 for quotes).
Please contact us to check the postage cost before bidding, because
shipment cost may exceed product cost for international buyers unless
you purchase more products and combine shipping cost.  Ask us any
questions you may have about the best shipping option for your order to
your destination.

All international parcels must be insured, and when possible we email
the insurance number to the customer immediately after the parcel is
send out. Insurance cost $7.50 for the first $100 or part thereof, plus $2
for every additional $100 or part thereof.

Please note that we are not directly liable for any items that get lost in
the post, but we will work closely with our customer, and we will help to
investigate/track/find or get refund from the insurance if an insured item
is lost in postage.

Please note that postage cost, displayed in the item description
exceeds Australia Post fee you will find on the parcel, because of
additional cost components like insurance, and packaging material, like
padded bags or Boxes.
PACKAGING
We pay extra attention to packaging.
Australian Aboriginal Art OIL BURNERS are
wrapped in bubble wrap and then packed in
individual corrugated carton boxes; essential
oils in quantity 1-5 we pack in small bags
and then – in Australia Post Padded bag;
essential oils in quantity 6, 12, 18 etc are
packed in 6 Bottle storage/shipping cartons.
All essential oils are brand new, sealed and
double checked before shipping.
THERE IS ONLY ONE TYPE OF BOX FOR ALL A
CARTON BOX (PLEASE DON"T EXPECT TO
RECEIVE ANY FANCY BOXES OR
AROMATHERAPY WOODEN BOX. OUR BOX IS A
SMART DESIGN CARTON WITH A LOCK AND
DOUBLE WALLS AS SHOWN, LIGHT BROWN IN
COLOUR/ NATURAL CARTON COLOUR, IDEAL
FOR SHIPPING AND STORAGE OF ESSENTIAL
OILS).

AUSTRAROMA business proposition is
UNIQUE, DIRECT, FRESH, FAST, RELIABLE,
COMFORTABLE.

UNIQUENESS Australian climate and soil
are unique, and the environment can not be
replicated or exist naturally, anywhere else.  
Many plants from our Golden Collection are
rare Australian natives, and the essential
oils from them are produced in limited
quantities.

DIRECT We offer genuine pure Australian
essential oils and natural skin care directly
from Australian manufacturer to our
worldwide customers at  excellent prices.
We sell these products in any quantities,
beginning with one bottle, which you may
purchase in our on-line shop.

FRESHNESS Our cosmetics is preservative
and artificial additive free and freshly made
toyour order, than express shipped by air to
our customers .

FAST We answer all emails from our
customers within a business day when
possible, keep you informed, process and
ship your order fast, with the most reliable
international express couriers.

RELIABLE we pay extra attention to
packaging and use only packaging,
appropriate for rough international
shipping. Our customers are able to track
their parcel on-line when shipped with
FedEx or EMS, we inspect every parcel for
your safety.

COMFORTABLE We treat our customers
individually as every customer is important.